A standard furniture store in Sydney known as Woodbury House is already facing a number of challenges before they open their doors to the public.
From escalating rental costs to negotiating prices with designers and wholesalers to creating buzz and positive PR around a brand, there is always a current issue or one on the horizon that has to be solved.
Amid all those factors playing a role, customers need to ensure that they are investing in a business that has their interests at heart.
It is easy for a furniture enterprise to be sidetracked by these concerns, but that should not come at the concession of upholding industry standards.
Here we will discuss what consumer protection measures local companies can provide.
Protecting Online Purchases
Each and every furniture store in Sydney like Woodbury House should be operating with the Australian Competition and Consumer Commission (ACCC) in mind when it comes to online shopping. Outlets that are hacked with private customer information accessed is a major catastrophe for all parties. Given the convenience with this form of shopping it is still sound business to offer this option for constituents, but it is an asset that should not come at the cost of cyber security. Credit card information must be protected under all conditions when using the store’s website.
Offering Sample Swatches
When it comes to a furniture store in Sydney going above and beyond what normal retail outlets provide, it is always beneficial to offer sample swatches for lounges and sofa brands. This is where users can test for authenticity of the material, particularly for leather items. No store wants their sofas or lounges touched and tampered with, so this is a suitable option to allow individuals to feel for the material and ensure it has the inconsistencies and rough surface that is desirable.
Extensive Warranty and Return Policy
Accidents can happen, whether that is on account of the furniture store in Sydney damaging an item during delivery or the owner has seen their dog or child tear a piece of the carpet off. Whatever the cause and whoever is to blame, consumers need to be able to source an extensive warranty that protects their investment. These agreements can last anywhere between 6-12 months for small items or 15-20 years for major investments depending on the quality of the material and the brand. A coherent return policy will compliment this protection measure, ensuring there are no logistical headaches to return the product to its original source.
Multiple Delivery Options
To take away from the store or to deliver the item to a specified location? The best tactic for a furniture store in Sydney to take when looking out for the customer’s interests is giving them the choice. There should be various avenues to take when shifting the goods from the store to their premises, irrespective if it is a chair, lounge, cabinet, set of lamps or coffee table.
Custom Made Option
A furniture store in Sydney won’t have to be a niche developer of custom made furniture per se, but the option should be there if an item requires some alterations. The best practitioners will have a custom developer either working internally or outsourced within the city limits. This will give added value for customers that don’t want to be boxed into one option and instead engage in creative designs and styles that will fit with the rest of their décor at home or the office.
If the local furniture store in Sydney runs a policy that is contrary to these standards, they are doing their community a disservice. Protecting the interests of the consumer should come as second nature for any business that wants to remain viable and successful, but certain pressures and influences can dictate shortcuts and oversight on these matters. Every outlet should be held to account if they fail to look after the customer.